Service & Support

This Warranty Policy applies to LED outdoor lighting products (hereinafter referred to as “Products”) purchased directly from ShenZhen EXC LED Technology Co., Ltd. (hereinafter referred to as “EXC-LED”) and within Warranty Period. Any products not purchased directly from EXC-LED do not apply to this Warranty Policy.

The warranty period shall be in accordance with the specific sales contract. Please make sure valid warranty documents are in safekeeping.

Products shall be installed and used strictly aligned with the Installment Instructions and Cautions for Use stated in the product manual. If Products have defects of quality, materials, and manufacturing during normal use, EXC-LED provides warranty service for Products under this Warranty Policy.

• Remote Service Process

  Submit service requirements through website, email, telephone, and other service channels of EXC LED with contract or perform invoice number. Specific content of the service and contact information shall be provided.

• Product Return to Repair Process

  Submit service requirements through the website, email, telephone and other service channels of EXC LED with contract or perform invoice number. Packing list of the returned product and postal information to receive the repaired product shall be provided.

• On-site Engineer Service Process

  Submit service requirements through the website, email, telephone and other service channels of EXC LED contract or perform invoice number. Service content, site address, contact information, and visa application information shall be provided.